Last updated: 16 July 2026
These Services are provided by Individual Entrepreneur (FOP) Shtefan Oksana Volodymyrivna, registered and acting under the laws of Ukraine (the "Company", "we", "us", "our"), operating the website https://www.ardo.pro (the "Website"). We may sell through affiliated entities and different payment providers depending on your country; the seller of record and the payment processor for your specific order are identified at checkout and/or in your payment receipt. Contact: admin@ardo.pro.
This Refund & Cancellation Policy ("Policy") applies to all digital products and services purchased through the Website, including: (a) one-time online courses, mini-courses and digital materials ("Courses"); and (b) recurring membership / subscription products ("Subscription"). This Policy forms part of, and must be read together with, our Terms of Service.
Your mandatory statutory consumer rights under the laws of your country of residence remain unaffected by this Policy. Where any provision of this Policy conflicts with mandatory consumer-protection law applicable to you, that mandatory law prevails.
Our Courses and Subscription provide access to digital content and digital services (pre-recorded videos, PDFs, live sessions, community access and similar). Upon purchase you receive a limited, non-exclusive, non-transferable licence for personal, non-commercial use only. You do not acquire ownership of the content. Access is granted electronically, immediately or shortly after payment.
If you are a consumer in the EU, EEA or United Kingdom, you generally have a 14-day right of withdrawal from distance contracts (Directive 2011/83/EU and equivalent UK law).
Loss of the right of withdrawal for digital content. For digital content and digital services, the right of withdrawal is lost once performance has begun with your prior express consent and your acknowledgement that you thereby lose your right of withdrawal. By purchasing and accessing (viewing, streaming or downloading) the digital content, or by starting your Subscription/trial, you expressly request immediate performance and acknowledge that you lose the 14-day right of withdrawal to the extent permitted by law.
Before access is granted: if you request withdrawal within the applicable statutory withdrawal period and before you have accessed the content, you are entitled to a refund.
After access is granted: refunds are generally not available, because the digital content is considered supplied in full upon delivery of access. This does not apply to your mandatory statutory rights, or to verified technical impossibility to access the content that we are unable to resolve within a reasonable time (in which case we will first attempt to restore access or re-deliver the files, and if unresolvable, issue a refund).
Not eligible for a refund: change of mind after access; non-use; lack of time, motivation or engagement; or dissatisfaction with the style, format, level or your subjective expectations of the content.
Disclosure and consent. Before you pay, we disclose that the product is a recurring Subscription, its price, its billing frequency, that it renews automatically until cancelled, and how to cancel. By completing the purchase you expressly consent to recurring (automatic) charges.
Trials. A trial period, if offered, is provided at a reduced price and for a limited time. Unless you cancel before the trial ends, the Subscription automatically continues and the full recurring price is charged.
Cancellation. You may cancel at any time through the self-service cancellation tool (in the Telegram bot @providnik_tc_bot: Menu -> Subscriptions -> select -> Cancel subscription -> confirm) or by emailing admin@ardo.pro. Cancellation stops future renewals. It takes effect at the end of the current paid period, and you retain access until then.
Refunds for Subscription. Amounts already charged for the current (already started) billing period are non-refundable, as access has already been provided, except where mandatory consumer law requires otherwise. Cancelling prevents further charges but does not retroactively refund the current period.
Where you reside in the United States or another jurisdiction, refunds are governed by this Policy and by any mandatory local law. For Subscriptions, we provide clear disclosure of recurring terms before purchase and simple, at-will cancellation in accordance with applicable "negative option" / auto-renewal laws (including the US Restore Online Shoppers' Confidence Act and applicable state auto-renewal statutes).
Even where a refund is not required under this Policy, we may, at our sole discretion and as a goodwill gesture, issue a full or partial refund upon request. Any such refund is granted case-by-case, is not an admission of any obligation, and does not create any obligation to grant refunds in other cases.
Send a request to admin@ardo.pro including: your full name as on the order; the email used at purchase; the product name; the order/payment date and payment reference; and a short description of the reason. We may ask for proof of purchase.
Approved refunds are issued within 14 days of approval (and, for EU/UK withdrawal, within the statutory period) to the original payment method, and may be net of non-recoverable third-party fees where permitted by law. Refund timing on your statement depends on your bank or payment provider.
If you believe a charge is incorrect, please contact us at admin@ardo.pro first — we resolve most issues quickly. Filing a chargeback or payment dispute without contacting us may delay resolution. We reserve the right to contest disputes we believe are unwarranted and to provide our records (including proof of access and your consent to recurring billing) to the payment provider.